Refund and Cancellation Policy

You may cancel a requested or scheduled service before work begins. If a confirmed appointment, reserved on-site window, diagnostic commitment, or special order has a cancellation charge, it will be disclosed before you accept the appointment or order.

Technology support is a professional service. Once agreed work or diagnostic time has been delivered, charges generally cover the time, expertise, and work performed even when failing hardware, damaged data, licensing restrictions, a third-party outage, or another external condition prevents a permanent resolution.

If you believe the agreed service was not delivered as described, contact us within 30 days of the applicable service or charge unless your invoice or written service agreement provides a different period. Include your name, service date, invoice reference, and a clear description of the concern. Do not send passwords or sensitive records.

We will review the available service record and may offer follow-up work, a billing adjustment, a partial refund, or a full refund when appropriate. This policy does not reduce any non-waivable consumer right.

Hardware, software, subscriptions, licenses, shipping, and other third-party purchases are also subject to the seller's or publisher's return terms. Opened products, activated licenses, consumed subscriptions, and special-order items may be non-returnable.

Approved refunds are returned to the original payment method when reasonably possible. The time needed for a credit to appear depends on the bank, card network, or payment provider. Contact [email protected] or call 1-888-665-8553 to request a review.