Choose support by situation, not sales pressure

A focused engagement for a defined issue, setup task, or diagnostic need. Scope and price require confirmation before work begins.

A planned appointment for non-emergency work that benefits from preparation, such as device setup, printer configuration, or a business consultation.

Suitable software, configuration, printer, and connectivity issues may be handled through an approved, permission-based remote method.

Recurring assistance may be proposed after discovery. Coverage, response expectations, exclusions, security responsibilities, and pricing must be documented in writing.